Shipping policy

At Ether & Moon, we understand that shipping costs can be overwhelming, especially from a place like Dubai, where international shipping is notoriously high. As a small business, we’ve worked hard to ensure that your experience is as seamless as possible. That’s why we offer FREE delivery on all orders over $100!

Here’s everything you need to know about our shipping process:

Processing Time

* Every piece is handmade with care. Please allow us 3–5 business days to craft and prepare your order.

* Custom orders may take longer, but we’ll keep you informed every step of the way.

Shipping Costs

* For orders over $100: Free worldwide shipping!

* For orders under $100: Shipping costs will be calculated at checkout based on your location.

Shipping Methods & Delivery Times

* We partner with trusted carriers to ensure your order arrives safely.

* Estimated delivery times after processing:

* Within the UAE: 2–5 business days

* International: 7–21 business days (depending on your location and customs clearance).

Order Tracking

* Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor its progress.

Lost or Delayed Shipments

* If your order is delayed or lost, please email us at etherandmoon@gmail.com, and we’ll work with our shipping partners to resolve the issue promptly.

Incorrect Shipping Information

* Please double-check your address at checkout. Unfortunately, we can’t be responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Shipping Restrictions

* We ship worldwide, but some countries may have restrictions on importing jewelry or delivery availability.

If you have any questions, feel free to email us at etherandmoon@gmail.com.

Thank you for supporting our small business and helping us share the beauty of handmade jewelry with the world!